Troubleshooting
- Quick Fixes to Simple SDK Problems
Quick fixes are usually common, single-cause problems that you can solve with minimal overhead or additional support.
- Issues Requiring Root Cause Analysis
Problems with multiple solutions require that you follow a problem solving process for conducting an investigation into an identified incident, problem, concern or non-conformity. These issue require that you look beyond the solution to the immediate problem, and try to understand the fundamental or underlying cause(s) of the situation and put them right, thereby preventing re-occurrence of the same issue.
- Issues Requiring Product Support
Your SAP support ID gives you access to enterprise-level incident support as part of your support plan on SAP Service Marketplace.