Customer Services

Agents use the Customer Services option to search for consumers who want to transfer or withdraw money through a distribution partner, to view a consumer's transaction history, and to upgrade know-your-customer (KYC) information.  Additionally, agents can register new consumers and add airtime minutes. Agents cannot edit consumers’ personal data unless they are validating consumers information through the KYC Update feature.

• Search Customer
  Agents use the Search Customer option to search for consumers who want to transfer money to their stored value account (SVA), withdraw cash from their SVA through a distribution partner, or retrieve a payment through a distribution partner. Agents can view consumers transactions and verify consumers' information for validation.
• Customer Registration
  Customers can go to an agent location and provide a valid ID to register as a Consumer Portal user. A copy of the customer’s ID is uploaded and attached to the customer details in the system.
• Airtime Topup
  Consumers can go to an agent location to top up airtime for either themselves or another consumer. A back-office agent with sufficient privileges can top up airtime for consumers. Airtime is directly credited on a consumer’s mobile device.