Calls another application as a subroutine. The called application has access to session variables, and returns control to the current (calling) application.
Application – select an application in the list. All applications in the list are active in the current workspace.
None.
Not applicable.
Not applicable.
Uses the return value from the Application Call Return state to select which transition to follow.
Interactive applications only.
In this example, customers enter a 6-digit code that identifies an agent, and the code is validated. Because this is a common task, you may want to write the validation procedure as a separate application that returns a status code. Using multiple follow-up states, you can link the return value to the appropriate follow-up state.