You can use the SAP Solution Manager to diagnose issues with the Agentry SAP Framework.
To enable this SAP Solution Manager 7 EhP 1 must be installed.
End-To-End Root Cause Analysis System Landscape Setup Guide
available here:
https://service.sap.com/~sapidb/011000358700000074392009E
You can report issues with the Agentry SAP Framework using the SAP Service Marketplace. Customer issues entered into the SAP Service Marketplace are automatically sent to SAP’s Technical Support team.