Customer Care

Agents can use the Customer Care option to register new customers, agents, merchants, or administrators. They can search for customers who want to change their information, such as mobile phone numbers or postal addresses. Agents can also search for actions that are pending approvals, such as wallet entries, transactions, or customer registrations.

• Registering Customers
  Agents can use the Customer Registration option to register anyone as an administrator, an agent, a consumer, or a merchant.
• Find Customer
  Agents can use the Find Customer option to search for customers who want to change their personal information, mobile phone numbers, or security questions and answers. Agents can also view customer transactions, and verify a customer's information for validation. You can search for customers by mobile phone number, last name, first name, display name, e-mail address, street, city, postal code, Identification OrgUnit, or Customer OrgUnit. All search parameters are optional.
• Find Pending Approval
  Agents use the Find Pending Approval option to search for actions that are pending approval: consumer registrations, wallet entries, or transactions.
• Justify Contact
  Each time you search for a consumer, you are asked to justify your reason for looking at the consumer's information. You can close a justification or keep it open. You can use the Show Contacts feature to search for open justifications for a consumer. You cannot search for closed justifications.
• Show Contacts
  Agents can search for open consumer-contact justifications, and edit or close them.