Troubleshoot SiteMinder Integration with SAP Mobile Platform

Provides troubleshooting information for problems that can occur when integrating SiteMinder with SAP Mobile Platform.

  • SiteMinder synchronization throws an SUPPersistenceException with MobiLink – In a network configuration using Apache Web server and mod_proxy, the StreamErrorMessage (404) is a standard HTTP NOT_FOUND status. This may be caused if the httpd.conf settings for mod_proxy are incorrect (including the ProxyPass and ProxyPassReverse properties), or if the URLSuffix in the client is incorrect. The error log captures the following message: Error: SUPPersistenceException: SUPPersistenceException from synchronize: -- SUPSynchronizeException: Sync failed: -1305 (MOBILINK_COMMUNICATIONS_ERROR) %1:86 %2:404 %3:0Details: StreamErrorCode = 86 StreamErrorMessage = 404
    Ensure the mod_proxy settings in httpd.conf, both ProxyPass and ProxyPassReverse "directive", are on separate lines within httpd.conf (typically added in a section towards the bottom with a comment). For example:
    # mod_proxy routing directives
    ProxyPass /rbs/ http://suphost.acme.com:2480/
    ProxyPassReverse /rbs/ http://suphost.acme.com:2480/
    ProxyPass /mbs/ http://suphost.acme.com:5001/ 
    ProxyPassReverse /mbs/ http://suphost.acme.com:5001/

    Ensure that both directions are configured in the httpd.conf for the MobiLink™ port. If SAP Mobile Platform is installed on suphost.acme.com ProxyPass /rbs/ http://suphost.acme.com:2480/ ProxyPassReverse /rbs/ http://suphost.acme.com:2480/, then you must set the URLSuffix to /rbs.

  • Secure Enterprise Mobility - With CA SiteMinder and SAP Mobile Platform – As part of a project at SAP® Co-Innovation Lab, SAP integrated CA SiteMinder® with SAP Mobile Platform to provide a common, centralized solution to manage and enforce security policies across both laptops and mobile devices from either inside or outside the network. For an overview of the project and integration considerations, see the SAP Community link at: http://scn.sap.com/docs/DOC-35301
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Troubleshoot Deployment
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Troubleshoot Servers
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