Collecting Information

Use SAP Mobile Platform and other resources to collect information, then use the information to troubleshoot and solve the problem.

SAP recommends that you develop a baseline for SAP Mobile Platform system operations when things are running smoothly. This provides a benchmark for comparison when you encounter problems, and can lead to ideas for where to focus your troubleshooting efforts.

SAP Mobile Platform resources include the SAP Control Center Web console, error messages, log files, monitoring facilities, and the trace feature. Additional system resources include the system event log, operating system monitoring utilities, and third-party utilities.

The Visual Studio debugger is also a good resource for Windows and Windows Mobile device applications; use it to walk through code on the client user interface side.

Another resource is the Solved Cases database on the Support and Services Web site: http://www.sybase.com/support.

Related concepts
Reporting Errors
Related tasks
Ensuring System Recoverability