Troubleshooting Basics

SAP Mobile Platform provides tools for gathering information about system health properties. The SAP Control Center administrative console, debugging, and tracing, as well as native operating system commands, and SAP Mobile Platform command line tools combined offer root-cause diagnosis and problem resolution abilities to development and operational staff working with SAP Mobile Platform.

The primary goals of troubleshooting:

Gather enough information to diagnose the problem, so you can solve it.
Gather supporting information to document the problem, so you can contact SAP Technical Support for help in resolving it.

Collecting Information
Use SAP Mobile Platform and other resources to collect information, then use the information to troubleshoot and solve the problem.
Reporting Errors
Before reporting problems to SAP Technical Support, collect as much relevant background information as you can.
Ensuring System Recoverability
Ensure system recoverability by keeping SAP Mobile Platform components in good health, understanding your topology, and implementing sound operations and maintenance practices. Develop a disaster recovery plan that includes backing up the installation directory, cache database (CDB), and transaction logs.