Server Tier Administration Issues

Review this list of documented issues for SAP Mobile Server or its internal synchronization services configured and administered by SAP Control Center.

• Server List Not Retrieved
  Problem: No list of SAP Mobile Server displays in SAP Control Center. Instead, an Error Retrieving Server List message appears in the left navigation pane.
• SAP Mobile Server Fails to Start
  Problem: Starting SAP Mobile Server from Windows services or the desktop shortcut fails.
• Error in Listing Application Connections and ADMIN_WEBSERVICE_INVOCATION_ERROR in gateway.log
  Problem: This message may indicate that an SAP Mobile Server administrative component is not running.
• Starting or Restarting a Remote Server from SAP Control Center Fails
  Problem: After you have registered a remote server in SAP Control Center, you cannot start or restart the server.
• Starting a Secondary Node by a Newly Created Administrator Fails
  Problem: In a cluster where the primary node is running and secondary node is stopped, when you create a new administrator user and log in to SAP Control Center with that user, the new user cannot start the secondary node.
• Port Conflict Issues
  Problem: You have identified a SAP Control Center X.X service port conflict.
• Unexpected Listener Startup or Connection Errors
  Problem: You encounter unexpected listener start-up or connection errors for SAP Mobile Platform components. This is usually seen when SAP Mobile Server is installed on a host in DMZ (De-Militarized Zone) within the internal and external firewalls.
• Refreshing Server Configuration Displays Only Partial Updates
  Problem: The Refresh button in the Server Configuration node does not display correct properties or values, despite changes being made and saved. Updates consequently appear to have been lost. In some scenarios, when you save the Server Configuration, it fails with the message Save Failed.
• Users Connect with Old Credentials
  Problem: A user changes password in the backend security system, but can still authenticate with the previous password when connecting to SAP Mobile Server.
• AuthorizationException Displays Instead of Status
  The SAP Control Center administration console left-pane tree structure is not complete, and an AuthorizationException is reported.
• Increasing Messaging Queue Counts Degrades Performance
  Problem: Both inbound and outbound messaging queue counts were increased, however, performance degraded as a result.
• Saving Server Configuration Fails Due to Certificate Validation Error
  Problem: Saving the server configuration after property updates yields this error: "[com.sybase.sup.admin.server.configuration.RuntimeServerConfigurationHandler] Invalid configuration object for: SyncServerConfiguration. Message : 'certificate validation failed. Update did not happen.'"
• Unknown Server Error Message
  Problem: An internal server error occurs.