Customer Support Tool

Agents can use the Customer Support Tool to manage Money Mobiliser customers and agents. You can also create and manage coupons and notifications.

Customer-support agents can also configure exchange rates, roles, privileges, and transaction fees and limits. Within the portal, the notification manager enables you to create, edit, and delete message templates and attachments. These templates can be used to send messages to a customer via SMS or e-mail, in multiple languages.

Using the Customer Care > Customer Registration option, you can register anyone as an administrator, agent, consumer, or merchant.


Customer Support Tool Registration

Using the System Administration > Fees option, you can configure applicable fee types for payers and payees.


Customer Support Tool Fees - New Type

Related concepts
Consumer Portal
Distribution Partner Portal
Operations Dashboard