Known Issues with Installing, Uninstalling, and Upgrading

Learn about known SDK installation, uninstallation, and upgrade issues, and workarounds for SAP Mobile Platform version 2.3.

See the SAP Mobile Platform Installation Guide for SAP Mobile SDK for installation and information regarding the SDK.

Issue #	Description
SMPONP-13011	SAP Mobile Platform version 2.3 SP04 is a shelf replacement of 2.3. The supported installation scenarios for SAP Mobile SDK version 2.3 SP04 are: Existing SAP Mobile SDK 2.3.x installation – 2.3 SP04 is a shelf replacement for 2.3. You can upgrade directly from 2.3.x to 2.3 SP04. Existing Sybase Unwired Platform SDK 2.2.x – you can install 2.3 SP04 alongside an existing 2.2.x installation, but cannot upgrade a 2.2.x installation. No existing SDK installation – you can install SAP Mobile SDK version 2.3 SP04 directly.
N/A	Cannot install the Agentry server as a Windows service. Beginning in SAP Mobile Platform 2.3 SP02, you cannot install the Agentry server as a Windows service. Workaround: None.
SMPONP-11025	After upgrading to version 2.3 SP03, folders are not removed during uninstallation of SAP Mobile SDK. Because of a problem with the uninstaller, when you uninstall the SAP Mobile SDK from a machine by silent installation or uninstallation wizard, the JDK folder is not removed. Additionally, in a Windows Server 2003 environment, when uninstalling the SAP Mobile SDK by silent installation the uninstall folder is also not removed. Workaround: Manually remove the remaining folders after uninstalling.
CR-665409	The installation program cannot run in graphical mode. If the HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags registry key contains an entry that is the path of the installer binary (for example, C:\setup.exe), you see this error, and the installation fails: The installer is unable to run in graphical mode. Try running the installer with the -console or -silent flag. Workaround: Remove the installer binary path from the HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags registry key.
CR-590885	Uninstaller might not run on Windows Vista. Sometimes, the uninstaller does not launch on Windows Vista. This may be caused by the operating system changing the launch command for the SAP Mobile Platform uninstaller, preventing it from using its own JVM to start itself. Workaround: Launch the uninstaller: <jdk_installdir>\java -Dtemp.dir=%TEMP% -jar C:\SMP_HOME\Uninstallers\UnwiredPlatform\uninstall.jar When you uninstall or cancel out of uninstalling SAP Mobile Platform, the Program Compatibility Assistant shows: `This program might not have uninstalled correctly`. Select This program uninstalled correctly instead of Uninstall with recommended settings.