Find Customer

Use the Find Customer option to search for customers who want to change their personal information, mobile phone number, or security question and answer. You can also view customer transactions and verify the customer's information for validation. You can search for customers by mobile phone number, last name, first name display name, e-mail address, street, city, postal code, Identification OrgUnit, or Customer OrgUnit. All search parameters are optional.

Menu Item	Description
Standing Data	Displays the customer's information such as name, date of birth, customer type, address, fees and limits, mobile phone number, and security information. You can make changes on the customer's behalf as well as reset the customer's offline PIN, PIN, password, and mobile phone number. You can also deactivate a customer or set a black list reason. If you choose to deactivate a customer, the customer is disabled and does not appear in the search results. A cancellation reason must be selected when you deactivate a customer. Note: Deactivation is permanent. If you want to block a customer temporarily, use the Black List feature.
Accounts	Displays the accounts in the customer's wallet. You can add, edit, remove, or block (disable) payment instruments on behalf of the customer. You can also transfer funds between accounts and set up balance alerts on behalf of the customer. Bank Account – The Bank Account option lets you add one or more bank accounts to a consumer's wallet. For mBanking consumers, you can make the bank account available for mobile transactions. Credit Card – The Credit Card option lets you add one or more credit cards to a consumer's wallet. External Account – External accounts are similar to the bank accounts and credit cards in the customer's wallet, because an external account can be used to pay bills. However, you cannot add money to the customer's SVA from an external account, or transfer money from the customer's SVA to an external account. SVA – The SVA option lets you add funds to a consumer's SVA from a bank account or a credit card set up in their wallet. Offline SVA – Offline stored value accounts are similar to SVAs, but stored directly on the mobile phone. You can perform the usual operations, such as adding and withdrawing funds, and viewing the current balance and transaction history. Unlike a regular SVA, there can be more than one offline SVA. You can reset the dedicated offline PIN that secures the offline SVA, which is stored on the mobile phone.
History	Tracks data changes such as changes in time zone and preferences, or unsuccessful login attempts.
Contacts	Displays the agent's justification history, which explains reasons for viewing customer information. You can close a contact that is still open. You can also edit an open contact, but you cannot edit a closed contact.
Transactions	Displays the customer's transaction history.
Agent Transactions	Displays transactions made by the agent on the customer's behalf.
Attachments	Displays the customer-related attachments such as a scanned ID for proof of identification. You can add other attachments such as an invoice.
Bill Configuration	Displays the current bills configured for the customer. You can add, edit, or remove a bill configuration on the customer's behalf.
Open Bills	Displays all open bills for the customer. You can pay a bill on the customer's behalf.
Bill History	Displays the bill history for the customer.
Messages	Displays a list of all SMS messages sent to the customer such as resetting a PIN; this does not include the registration one-time password (OTP).
Contact Points	Displays the list of contact points for the customer, which can include email addresses and mobile phone numbers. You can add, edit, or remove contact points on the customer's behalf.
Mobile Alerts	Displays the mobile alerts that are set up for the customer's payment instruments. You can add, edit, or remove mobile alerts on the customer's behalf.
Synchronization History	The synchronization history shows the synchronized results of all performed operations as well as the currently pending operations.
Service Packages	The service package option is used to assign service packages to an individual mBanking customer.