Data encryption (content protection) protects sensitive data on your device, including your organization's CRM data, in the event that your BlackBerry smartphone is lost or stolen. When you enable Content Protection, you must enter a password to access your device's data.
To encrypt the Mobile Sales database, you must enable content protection/encryption prior to subscribing (logging in) to Mobile Sales. You can enable Content Protection on your device, or your BES administrator may set it for devices in your organization.
If the Mobile Sales application detects that content protection is enabled, it encrypts the Mobile Sales database. If content protection is disabled during subscription, the Mobile Sales database does not get encrypted. To encrypt the database post-subscription, unsubscribe to remove the existing Mobile Sales database, enable content protection, then resubscribe to Mobile Sales.