Customizing Mobile Sales

The Mobile Sales application can be customized to meet your business needs.

• Customizations enabled via the Entity Set Definitions for Mobile Applications (ESDMA) – Some aspects of the Mobile Sales application can be modified without programmatic changes that require a rebuild of the Mobile Sales application. The ESDMA generation process automatically captures the unique configuration of your SAP CRM environment and deploys these customizations when the ESDMA is deployed to Unwired Server.

  Customization	Description
  Updates to the Mobile CRM Configuration	Mobile-specific configurations made in the gateway to NetWeaver Mobile
  Custom CRM fields	Custom fields added to your SAP CRM system

• Customizations enabled through provisioning – These customizations require a relink of the device.

  Customization	Description
  Mobile application configuration	Changes to disable backend objects or processes from the standard application, to the order of fields, or to hide unused fields

• Customization with the Sybase Mobile Sales for SAP CRM Source Code – More extensive customization requires programmatic changes and a rebuild of the Mobile Sales application. The Sybase Mobile Sales for SAP CRM Source Code provides the toolset for this type of customization.

  Customization	Description
  Mobile application branding	Changes to the look and feel of the application: images, strings, languages
  Mobile application extension	Implementation of new business processes, e.g. CRM for Marketing or Services; modify business logic of existing application

See the technical whitepaper, Sybase® Mobile Sales for SAP® CRM: Customization and Mobile Application Enhancements, available at http://www.sybase.com for additional details.