How device users install Mobile Sales on their mobile device depends on how
the enterprise provisions the application.
Examples of how devices users complete the installation include:
- An Apple device user receives a notification and goes to App Store or iTunes to download and install the Mobile Sales application.
- A BlackBerry device user may not take any action at all; Mobile Sales is automatically installed if it was provisioned over-the-air from the BlackBerry enterprise Server.
- BlackBerry or Windows Mobile device users may use a desktop synchronization method, such as BlackBerry Desktop Manager or ActiveSync, to download and install Mobile Sales.
After the application is installed to the device, users launch Mobile Sales and log in to SAP CRM to synchronize with the SAP CRM back-end system and begin working.
The Sybase Mobile Sales for SAP CRM Users Guide, a separate guide for each device platform, provides user-oriented intructions for installation and operation of the Mobile Sales application.