Subscription Issues for Device Administration

Provides troubleshooting information for subscription issues when using Sybase Control Center, SAP Data Orchestration Engine (DOE), Sybase SAP DOE Connector (DOE-C).

Issue Solution/workaround
When a device user is unsubscribed in Sybase Control Center, an incomplete clean-up of the subscription on the device is performed.

From the device, it appears the device is still subscribed.When a synchronization is attempted the device user receives an error: No subscription found when the device tries to re-register with SCC.
Instead of unsubscribing a device in Sybase Control Center:
  1. Delete the device from SCC.
  2. Re-create the device in SCC.
Home screen does not appear after successful subscription/all data received by the device. Look in DOE session monitoring to verify that these customization objects were passed to the Sybase SAP DOE Connector: MAS_CUSTOMIZATION, MAS_AUTH_CUST, and USERDETAILS.
Sybase Control Center (SCC) or Sybase SAP DOE Connector command line utility (CLU) does not retrieve the list of subscriptions associated with a package. Re-execute the request using the CLU or through SCC. In SCC:
  1. Navigate to Unwired Server Management view.
  2. Expand Domains > Default > Packages.
  3. Highlight the SAP_CRM package, then select Subscriptions.
No data is sent to device after subscription.

Sybase Control Center message queues contain no messages for the target user. The SAP Session Monitor indicates a failure against the push of the REG_NOTIF message. The associated logs indicate an HTTP communication failure.

 Have the user unsubscribe and resubscribe.

If this happens for all users, the package was deployed with an invalid callback listener URL.
Parent topic: Troubleshoot Device Administration