Devices Must Be Online to View Unwired Platform Device Logs

Issue: Receive error message when try to view device logs in Sybase Control Center.

In Sybase Control Center, from the User/Device Registration page, select Get Logs. Sybase Control Center displays the following pop-up message: 
The request to retrieve the device log was submitted successfully. 
You are able to view device log at %UnwiredPlatform%/Servers/MessagingServer/Data/ClientTrace folder 
when device is online.

If the device is offline, the logs are retrieved as soon as the device comes online.

Workaround: None.

Parent topic: Troubleshoot Device Administration