Synchronization Issues

Provides troubleshooting information for some common synchronization issues for Windows Mobile devices.

Issue Solution/workaround
After creating a new object from the device, the device may display two of the same object temporarily until the device synchronization with the SAP system has completed. None. This occurs temporarily and resolves automatically after the sync has completed. No specific action is necessary.
Pending objects do not synchronize with SAP server for over 30 minutes.

The Mobile Sales application does not report any errors on the device.

Tell the device user to:
  1. Exit the Mobile Sales application.
  2. Select Start > Programs > Sybase Settings.
  3. Select Menu > Show Log to verify that you are connected to Unwired Server.
    • If not connected, check to make sure you have network connectivity, and that the connection information is correct. Select Connection to view.
    • If connected, contact your system administrator to determine if you need to unsubscribe and resubscribe to the SAP system.
If the device user needs to unsubscribe and resubscribe:
  1. Start the Mobile Sales application.
  2. From the Mobile Sales login screen, select Menu > Unsubscribe.
  3. Select Yes to confirm you want to unsubscribe.
  4. Exit the Mobile Sales application, restart it, then log in (resubscribe).
If you changed your device password but did not have your company change it first on the SAP server, you will see an error message. See Changing Your Password in the Sybase Mobile Sales for SAP CRM User Guide for Windows Mobile.
Parent topic: Troubleshoot Windows Mobile Devices