Subscription Issues

Provides troubleshooting information for common subscription issues for Windows Mobile devices.

Issue	Solution/workaround
Device does not receive data after initial subscription. Device is not receiving any new Mobile Sales data, and or device user indicates that updates to the Mobile Sales data are remaining in a pending state.	Tell device user to: Open the Sybase Settings log to verify that the device is connected to Unwired Server or Sybase Relay Server. If the device user does not see the `Connected to Server` message, tell the user to restart the client.
Waiting for Initial Data state persists when subscription fails. The Mobile Sales application does not display an error message that the subscription failed or why data is not flowing to the device.	Ask the device user to open the Sybase Settings log to verify that the device is connected to Unwired Server or Sybase Relay Server. If the device user does not see `Connected to Server` message, tell the user to restart the client. In Sybase Control Center, see if there are any pending records to determine if the device and Sybase Control Center are communicating. Try uninstalling and reinstalling Mobile Sales on the device.
User gets Subscribe Failed alert when logging into Mobile Sales because Sybase Unwired Platform agent is not running.	Tell device user to: Select Start > Programs > Sybase Settings. Select Menu > Enable to reconnect to Unwired Server. Log in to the Mobile Sales application to resubscribe to the SAP system.
When trying to subscribe to the system, the Sybase Settings log displays the error `Wrong Device for Code`.	Use Sybase Control Center to clone the user, then have the device user restart the client. From Sybase Control Center: Clone the user. Delete the old user. On the device: Verify that Connection Properties are correct. Go to Sybase Settings > Advanced > Restart Client to restart the client. The client restart should automatically establish a connection. Try again to subscribe.