Provides troubleshooting information for some Mobile Sales error messages on Windows Mobile devices.
| Error message/issue | Solution/workaround |
|---|---|
| An unexpected error has occurred in MobileSalesPro.exe Additional details of the error: Could not load type 'Sybase.CRM.UI.Software' from assembly 'MobileSalesProImpl, Version <version>, Culture=neutral, PublicKeyToken=null'. This error occurs because Microsoft .NET Compact Framework is not installed on the device. |
Tell device user to install Microsoft .NET Compact Framework and described in Sybase Mobile Sales for SAP CRM Installation Guide, Device Prerequisites. |
| No Subscription Found If the device user sees the red alert icon on all list views after receiving data, and the top of the detail views display this warning, the subscription has been removed from Unwired Server. |
In Sybase Control Center, make sure the subscription is available. If not, create another subscription account and tell the device user to try again with the new account information. |
| This report doesn't contain any results. Please try again or edit the report settings
Online lookups for opportunities or leads do not contain any results, and returns this error message. An empty result set also occurs if no records match the search criteria, or the error might be caused because the SAP system timed out. |
Tell device user to resubmit the search. If the device user still see the same error, research issue on SAP system. |
| Maximum Login Attempts Exceeded! If the device user has tried to log in but has entered the wrong login information and received several Password Is Invalid errors, the device user gets locked out. |
Instruct the device user to edit the SYS_MaximumLoginAttemptsExceeded setting in the SybaseCRM.Configuration.xml file:
|