Issue: You want to view more information in the device logs.
Solution: You can ask the device user to change the logging level by modifying the logging_default.config file.
Exit the Mobile Sales application.
Connect to the device, for example, using ActiveSync.
Open the \Program Files\Mobile Sales\Templates\logging_default.config file for editing.
Change the logging level for all instances of <level value="WARN">.
DEBUG provides the most comprehensive logging information, while FATAL often provides the least amount of information. Indicate the logging level in all capital letters:
FATAL
ERROR
WARN
INFO
DEBUG
Delete \Program Files\Mobile Sales\Data\logging.config, which is the runtime version of the logging configuration file.