Issue: While starting the Mobile Sales application, the phone shows the synchronization as pending for a long time, which can be an indication that the connection to the SAP system has failed.
Workaround:
- Resolve the connection issue. Contact the administrator for assistance, if necessary.
- Unsubscribe the iPhone. See Unsubscribing to Mobile Sales in the iPhone Device User Guide for additional information.
- From the Mobile Sales home page, select .
- Tap Unsubscribe.
- Confirm that you want to unsubscribe.
- Start Mobile Sales, then tap to see if the connection is active. Starting Mobile Sales initiates the synchonization process with the successful connection.