Synchronization With the SAP System Is Pending for a Long Time

Issue: While starting the Mobile Sales application, the phone shows the synchronization as pending for a long time, which can be an indication that the connection to the SAP system has failed.

Workaround:
  1. Resolve the connection issue. Contact the administrator for assistance, if necessary.
  2. Unsubscribe the iPhone. See Unsubscribing to Mobile Sales in the iPhone Device User Guide for additional information.
    1. From the Mobile Sales home page, select Settings > General > Connection Information.
    2. Tap Unsubscribe.
    3. Confirm that you want to unsubscribe.
  3. Start Mobile Sales, then tap Settings > General > Connection Information to see if the connection is active. Starting Mobile Sales initiates the synchonization process with the successful connection.