Subscribe Failed Error

Issue: Device user gets Subscribe Failed error message when log into Mobile Sales.

Solution: This error may occur for several reasons. Check DOE-C logs for additional information.
  • Device user enters invalid credentials. Verify credentials and ask the device user to log in again.
  • Connection to SAP server failed.
  • The incorrect ESDMA was deployed.
  • The SAP system may be down.
  • The SAP user may not have his or her permissions set correctly to allow HTTP access.
  • The ESDMA bundle may have supplied the wrong host, port, or SAP client number for the SAP system.