Troubleshoot Sybase Control Center for Adaptive Server

Solve problems that occur in Sybase Control Center for Adaptive Server.

• Error: Unable to Format the Date String
  Problem: While using Adaptive Server 15.5, the error log contains error messages about date string format.
• KPI is Not Updated
  Problem: Cannot update KPI: Number of Transactions
• Invalid Connection Profile
  Problem: During the login authentication step, a security error warns that the connection profile for this Adaptive Server is invalid.
• Cannot Monitor Adaptive Server or Display Statistics Chart
  Problem: In the Perspective Resources view, the Monitor and Statistics Chart context menu items for a monitored Adaptive Server are grayed out.
• Data on Screens or Charts Is Missing
  Problem: Data on screens or charts is missing.
• Adaptive Server Is Responding Slowly
  Problem: A monitored Adaptive Server is responding slowly. How do you tell whether the problem lies in the network or the server?
• Error: No Result Set for this Query
  Problem: The agent log contains one or more instances of the error “No result set for this query.”
• Collection Job for Adaptive Server Fails
  Problem: A collection job for Adaptive Server may fail when the number of open databases is too low.
• Cannot Authenticate Server Configured with a Multibyte Character Set
  Problem: If the Adaptive Server is configured to use a language that requires a multibyte character set such as Chinese, an attempt to authenticate the server fails if the correct character set is not specified in the connection profile for the server.
• Database Objects Are Not Updated
  Problem: Changes made to database objects are sometimes not visible in Sybase Control Center dialogs or screens.
• Some Features Are Not Enabled Although User Has sa_role
  Problem: Some features are not enabled even though the user has sa_role on the managed server.
• Alerts Are Configured But Do Not Fire
  Problem: An alert is configured and the condition for the alert occurs, but the alert does not fire.
• Error: No Data Was Found For Statistic
  Problem: I selected a KPI in the Statistic Chart and clicked Graph Statistic but I get the error “No data was found for statistic myserver: .”
• Cannot Find Error Information For Monitor View
  Problem: The ASE Monitor view is not responding and error information is needed.
• Problems with Basic Sybase Control Center Functionality
  Troubleshoot problems that involve basic features like starting and stopping, authentication, alerts, and scheduling.