Mobile Application Clients

Provides troubleshooting information for mobile application clients. Some topics may apply to device application clients in general, while others may be specific to platform types.

• No Hybrid App Message is Sent
  Problem: After a new Hybrid App has been installed on a device, attempts to connect the device to Unwired Server or to send a data change notification (DCN) result in an error: No workflow message is sent because no device is found to send the notification.
• Synchronization Fails in a Remote Server Environment
  Problem: Synchronization fails due to an error on the server.
• Synchronization Fails With OutOfMemory Error
  Problem: The device application seems to hang for 15 or 20 minutes, then synchronization fails with a java.lang.OutOfMemoryError or OutOfMemoryError message.
• Synchronization Fails With Exception
  Problem: Some applications fail to synchronize, and report either an uncaught exception for waitForKeyGenerator when calling the subscribe method, or an OutOfMemoryException.
• Timeout Errors During Client Synchronization
  Problem: Various timeout errors are reported during client synchronization, especially in a cluster configuration.
• Device Operation Fails With SQLE_NOT_IMPLEMENTED Error
  Problem: A Windows Mobile or BlackBerry device throws an Exception with the message SQLE_NOT_IMPLEMENTED.
• No Data Displays on Device Client
  Problem: No data displays on an iOS or Windows Mobile device, and no error message displays.
• Synchronizing the Device Application Returns Only One Row of Data
  Problem: If the enterprise back-end database table has no primary key and contains multiple rows of identical information in every column, a device application user can synchronize only one row.
• Packet Dropped State
  Problem: User stops receiving packets for a package subscription and "Packet Dropped" displays as the subscription status for the user and device ID.
• Pattern is Too Long Exception
  Problem: An exception—The pattern is too long—is reported while trying to update an existing value on a back-end database, via mobile device.
• Feature Not Implemented Exception
  Problem: An INSERT operation on the client device results in an exception similar to: Feature 'n/a' not implemented.
• Synchronization Key Rows Must be Unique
  Problem: For device clients connecting to DOE, duplicate usage of synchronization keys on inbound create, read, update, or delete (CRUD) messages from device clients can cause unexpected behavior on the DOE side.
• Application Doesn't Match the Package
  Problem: A typical scenario for this error is when you modify one of the mobile application projects in a multipackage device application (a multimoblie application project), and redeploy using "Replace" mode. Sometimes one mobile application project is missing, resulting in the error message Application doesn't match the package.
• Android
  Provides troubleshooting information specifically for Android device application clients.
• BlackBerry
  Provides troubleshooting information specifically for BlackBerry device application clients.
• iOS
  Provides troubleshooting information specifically for iOS device application clients.
• Windows Mobile and Windows
  Provides troubleshooting information specifically for Windows Mobile and Windows device application clients.