If a user reports that data is not current, you can assume that either replication-based synchronization or synchronization device notifications are not working as designed. To help you ascertain which, start by checking notifications.
Prerequisites
Before investigating notification or subscription issues, confirm that synchronization is behaving normally.
- In Sybase Control Center, click the Monitoring node, then click the Device Notifications tab.
- Select History.
- Click User to sort on user name in ascending or descending alphabetical order.
- Set the Start Date, Start Time and Finish Date, Finish Time to restrict the data to the time frame you specify.
- In the Time of Notification column, ensure that the timestamp was recently recorded, then compare the start and end time of the last known synchronization. Device notification should always occur before a synchronization. If a notification is not received by a user, they may assume that data is not updating correctly.