When diagnosing application errors and issues, the user need to provide some intial troubleshooting data that helps to identify which records and events captured by the Sybase Control Center monitoring tool should be more carefully analyzed for telling symptoms.
- Contact the user or use an issue reporting tool that collects:
- application type (replication or messaging)
- and packages that make up the application
- the user ID
- the device ID
- the time of the error/issue/period of interest (roughly)
- Use the package type to start the analysis of events, as well as the package name. Other information will be necessary the more detailed your investigation becomes.