Device User License Limits

Licenses limit not just how many components you can install on a network, but how many users can connect to your servers.

If you notice messages similar to these errors in the Unwired Server log, then connection requests from registered users have exceeded the licensed limit:

2009-12-28 18:01:59.872 INFO    MMS          Thread-19 [com.sybase.sup.server.lm.LicenseUtil] The number of registered devices has reached the maximum limit for your license.
2009-12-28 18:01:59.965 INFO    MMS          Thread-19 [com.sybase.djc.mobilink.LoginHandler] The number of registered users has reached the maximum limit for your license.
2009-12-28 18:02:00.168 ERROR   Mobilink     Thread-19 [com.sybase.ml.sup.Logger] [-10052] authenticate_parameters scripts return 4000

For example, a trial license limits you to only five device users. If a sixth user tries to connect, the error is logged accordingly.

In cases where the number of users in your environment exceeds that of your license, you can either:

Upgrade your license and manually change the license in your environment.
Control the number of device user connections at a given moment in SCC. For example, you can view the total number of users in the User Statistics tab of the Monitor node.
If the number of device users is too high for your license, you can manually delete unused devices from the system in the Devices node. See Sybase Control Center online help > Manage > Managing Unwired Platform > Routine Command and Control Actions > Provision > Device Users > Devices > Deleting Replication and Messaging Devices.