Installation Task Flow for iPhone

This task flow defines a path for system administrators to install and provision the Sybase Mobile Sales for SAP CRM application to the iPhone device.

Installation Tasks

  1. Review system and device requirements. See Planning Your Installation, with particular attention to installation prerequisites for the server and ESDMA package deployment.
  2. Install Sybase Unwired Platform.
    • Perform the installation based on your license type.
    • When performing the installation, verify that the option to Start Unwired Platform Services automatically is selected.
    • See Installation Task Flows in the Sybase Unwired Platform Installation Guide.
  3. Install Sybase SAP DOE Connector. See the Installation Task Flows in the Sybase SAP DOE Connector Installation Guide.
  4. Your implementation plan must include deployment of a CRM Entity Set Definitions for Mobile Applications (ESDMA). You can use the Sybase Mobile Sales for SAP CRM installer to deploy the ESDMA package. Choose one the following:
    • Deploy the ESDMA package using the command line utility (CLU). See the Appendix: Deploying the SAP CRM ESDMA using the Command Line Utility in this guide for complete CLU instructions.
    • Install Sybase Mobile Sales for SAP CRM using the installation media.
      Note: If you select this method, the installer also installs the device files for Windows Mobile. These device files can be left in place or removed following the installation.

Provisioning Tasks

  1. Register each device using Sybase Control Center so it can connect to Unwired Server. For each device, be sure to note:
    • the user name
    • Unwired Server name
    • Unwired Server port number, or Relay Server port number if Relay Server is used
    • relay server farm ID (if applicable)
    • activation code

    See Registering and Setting Up Messaging Devices in the Sybase Control Center online help.

  2. Ensure all device users have an SAP account.
  3. Provision the application files to the device and install the application.
    Are you customizing the application? Method Where to find more information
    No Download and install the Sybase Mobile Sales & Task Flow application from the App Store. Sybase Mobile Sales for SAP CRM Device User Guide for iPhone > Installing Mobile Sales on Your iPhone Device > Installing Mobile Sales from App Store
    Yes Provision the application profile and application to the device. You can also place the application image on the network and send users information about how to obtain it and install it using iTunes.
    • Sybase Unwired Platform System Administration > System Administration > Device User Management > Device Provisioning > Apple Provisioning for iPhone
    • Sybase Mobile Sales for SAP CRM Device User Guide for iPhone > Installing Mobile Sales on Your iPhone Device > Installing Mobile Sales Using iTunes
  4. If you are using Apple Push Notifications Service (APNS), confirm that the Unwired Server has been configured for APNS and that a successful connection to the gateway has been established.

    This is typically completed by the administrator in Sybase Control Center. See System Administration for Sybase Unwired Platform > System Administration > Device User Management > Device Provisioning > Apple Provisioning for iPhone.

User Tasks

  1. Device users indicate the Unwired Server connection information in Sybase Settings before launching the Mobile Sales application.
    Note: Connection settings do not need to be set if you are running Mobile Sales in Demo mode.

    If you do not enter the connection information, the application prompts you to enter this information the first time you start it.

    See Sybase Mobile Sales for SAP CRM User Guide for iPhone > Sybase Mobile Sales for SAP CRM > Connection Settings.

  2. Users start Sybase Mobile Sales for SAP CRM.

    See Sybase Mobile Sales for SAP CRM Device User Guide for iPhone > Starting Sybase Mobile Sales.

  3. If necessary, users can unsubscribe or resubscribe from the device.

    See Sybase Mobile Sales for SAP CRM Device User Guide for iPhone > Getting Started with Mobile Sales > Unsubscribing and Resubscribing to Mobile Sales.

  4. If using Apple Push Notifications Service (APNS), the user must enable notifications on each device. Users must go to the iPhone Settings app, select Sybase, then slide the Notifications control to On.