Known Issues for BlackBerry

Learn about known issues and apply workarounds for Sybase Mobile Sales for SAP CRM for BlackBerry smartphones.

BlackBerry Issues
CR#	Description
652465	In the Accounts, Contacts, Activities, Leads, and Opportunites list views, when the device user enters a string for local Find input field, the input value also populates the New `<object>` field. If the user selects this field, the New `<object>` value is not being passed to the New `<object>` dialog. Workaround: Re-enter the string in the New `<object>` dialog.
652462	Subscription resume failed due to an SAP HTTP communication failed error. Issue #1: Mobile Sales application does not display `Subscription Failed` message yet the database downloads successfully. One way to verify this issue is to have the device user select Analytics > Top Opportunity report. `Getting Date` displays indefinitely. Issue #2: Subscribe status displays Awaiting Server Notification indefinitely on the device, and the server cannot complete the subscription. Issue #3: Subscribe status displays Awaiting Server Notification indefinitely on the device due to a packet drop during subscription. The subscription is in suspended failed state (as indicated in the jmsBridge log) but Mobile Sales does not display an error message on the device indicating that the subscription has failed. Workaround: Issue #1: First, have device users unsubscribe, then resubscribe. If that does not work, have device users unsubscribe, delete and reinstall Mobile Sales, then resubscribe. Issues #2 and 3: Clean up the subscription in Sybase Control Center. Tell device user to: Exit the Mobile Sales application. Turn on mass storage support on the device. Connect smartphone to a desktop computer, and remove all the files under /Media Card/BlackBerry/documents/. Start the Mobile Sales application, and log in. If that does not work, delete and reinstall Mobile Sales, then subscribe again.
652461	Notifications list does not close if user resubscribes from invalid credentials notification. During the first subscribe, if the device user enters the wrong login information, the subscription fails. When the device user views the subscription fail message from Notifications and re-subscribes with the correct login information, the Notifications list screen does not close and take user back to the Mobile Sales Home screen when the subscription completes. Workaround: Use the Back key, or press the Meny key, then select Close in the Notifications list view.
652410	Pending icon remains on the contact's detail view after updates are synchronized with SAP server. Workaround: Go back to the Contacts list view, then reopen the contact's detail view.
652399	When device user saves a relationship in the Account detail view, the extract confirmation message indicates `This item has been deleted at the server`. Workaround: Ignore the message. Select OK to continue.
652273	Searches on activities, leads, and opportunities produce matches based on the Status field only. Workaround: For activities – use Lookup. For leads and opportunities – no workaround.
652102	List views do not display warning and error icons on new or updated objects. Workaround: You can see warning and error icons using one of these methods: From the Mobile Sales home screen, select Recents. In the list view, press the Menu key, then select View Recent. In list view, select the record to open it in Detail view.
640865	For Top Opportunities, ascending sort order is working, but descending sort order is not. Workaround: None.
636930	Analytics query does not get resubmitted automatically if the device receives an Invalid Credentials error message. If the SAP back end password has changed for a device user, and the user submits a new report to the SAP server, the query does not get resubmitted automatically once the correct credentials are entered. Workaround:After device user enters the proper credentials, have the user resubmit the report.
643164	BlackBerry menu display options for Activities, Leads, and Opportunities list views display another BlackBerry menu instead of the expected results. In the Activities list view, these BlackBerry menu options are affected: Today Prev Day Next Day Prev Week Next Week In the Leads or Opportunities list view, these BlackBerry menu options are affected: Past Current Future Workaround:None.
643060	PIM Integration: appointment activity notes not added to native calendar entry. Workaround:None.
642225	Sales stage does not appear in Edit Opportunity screen if user subscribed in German. Workaround:None.
641512	Account and contact relationship types are hard-coded with Has Contact(s) and Has Supplier(s). Relationship types should be supplied by SAP backend system. Workaround:None.
638908	PIM integration: adding phone and fax numbers in Address & Communication Information are not reflected in native contact. If you update a Mobile Sales contact and add a phone number or fax number that was not previously defined, the changes are not updated for the BlackBerry native contact. Workaround:None.
637163	Edit Pipeline report: sales team and sales representatives do not display in drop-down lists for users who are managers for multiple teams. Workaround:None.
636831	Pipeline report: large numbers on X-axis overlap report date. Report date will not be visible. Workaround:None.
636695	PIM integration: BlackBerry native contacts only display first and last names. Any updates to the contact are reflected only in the Mobile Sales contact and not for the native contact. If you turn on PIM Auto Mode, and a new contact is created on the device or using the WebUI, only the first and last names display in the native contact. Workaround:None.
629738	PIM integration: Error messages from SAP server when creating or updating BlackBerry native contacts must be fixed manually. Cancel Changes does not revert changes. Workaround:Device user must fix the issues in the BlackBerry native contact, or select Fix It for the contact's error message from within the Mobile Sales application.