Known Issues for System Administrators

Learn about known issues and apply workarounds for system administrators for Sybase Mobile Sales for SAP CRM.

System Administrator issues
CR#	Description
636707	When a device user is unsubscribed in Sybase Control Center, an incomplete clean-up of the subscription on the device is performed. From the device, it will appear the device is still subscribed, however, when a synchronization is attempted the device user receives an error: No subscription found when the device tries to re-register with SCC. Instead of unsubscribing a device in Sybase Control Center: Delete the device from SCC. Re-create the device in SCC.
636323	Should not set packet drop size to higher than 2MB. When setting the DOE endpoint properties for a deployed DOE-C package using the Sybase SAP DOE Connector setEndpointProperties command, set the doePacketDropSize option to 2MB or fewer to avoid Mobile Sales application crashes during message processing.
632665	If you get a technical user credential failure in the Unwired Server log, you have to change the technical user password for the sap_crm package to match the SAP back end technical user password. To change the technical user password for the sap_crm package, use the Sybase SAP DOE Connector Command Line Utility setEndpointProperties command. See the Sybase SAP DOE Connector Installation Guide for command syntax.
626819	Locking mobile devices from Sybase Control Center is not supported. The procedure Locking and Unlocking Devices, as documented in the Sybase Control Center online help, to control device access to synchronization is not currently supported. Devices will continue to receive/send inbound and outbound messages. Workaround: None.
619328	Home screen does not appear after successful subscription/all data received by the device. Workaround: Look in DOE session monitoring to verify that these customization objects were passed to the Sybase SAP DOE Connector: MAS_CUSTOMIZATION, MAS_AUTH_CUST, and USERDETAILS.
618753	Sybase Control Center (SCC) or Sybase SAP DOE Connector command line utility (CLU) does not retrieve the list of subscriptions associated with a package. Workaround: Re-execute the request using the CLU or through SCC. In SCC: Navigate to Unwired Server Management view. Expand Domains > Default > Packages. Highlight the SAP_CRM package, then select Subscriptions.
617387	No data is sent to device after subscription. Sybase Control Center message queues contain no messages for the target user. The SAP Session Monitor indicates a failure against the push of the REG_NOTIF message. The associated logs indicate an HTTP communication failure. Workaround: Have the user unsubscribe and resubscribe.
615603	Sybase Control Center restart fails. Workaround: Log in to the Sybase Unwired Platform machine, and manually restart the Sybase Unified Agent service.
610745	Client side validations are not performed. Only e-mail and country validations are performed. No other client side validations are performed for an account. Workaround: None. The SAP server is responsible for validation of the account. If a value is not correct, the SAP server rejects the record update or creates a request with an appropriate rejection message.
608162	Devices must be online to view Sybase Unwired Platform device logs. In Sybase Control Center, from the User/Device Registration page, select Get Logs. Sybase Control Center displays the following pop-up message:`The request to retrieve the device log was submitted successfully. You are able to view device log at %UnwiredPlatform%/Servers/MessagingServer/Data/ClientTrace folder when device is online.` If the device is offline, the logs are retrieved as soon as the device comes online. Workaround: None.
594872	DOE locks the queue. When Data Orchestration Engine (DOE) is pushing data to the Sybase SAP DOE Connector and the Sybase SAP DOE Connector does not respond to the message, the DOE locks the queue. Workaround: Ask your DOE administrator to unlock the queue. Monitor the queue to ensure subscriptions and messages are flowing from the DOE to the Sybase SAP DOE Connector.
592097	User exceeds maximum login attempts on a Window Mobile device. Workaround: Instruct the device user to edit the SYS_MaximumLoginAttemptsExceeded setting in the SybaseCRM.Configuration.xml file: Navigate to \Program Files\Mobile Sales\Data. Open the SybaseCRM.Configuration.xml file for editing. Set SYS_MaximumLoginAttemptsExceeded to `true`. Save the file, then restart the Mobile Sales application. Log in.
590051	User gets Subscribe Failed error message when log into Mobile Sales. Workaround: Verify you are connected to Unwired Server. (Windows Mobile) Select Start > Programs > Sybase Settings (iPhone) From the Mobile Sales home screen, select Settings > General > Connection Information.