Starting Sybase Mobile Sales

Once you install the Sybase Mobile Sales for SAP CRM application on your device and connect to the SAP system, you can start the application.

Prerequisites

Note: If you plan to run Mobile Sales in Demo mode for evaluation purposes, skip these instructions and refer to Running Mobile Sales in Demo Mode.

Install Mobile Sales.
Enter Sybase Settings connection information.
Before starting Mobile Sales and logging in for the first time, shut down any programs or applications running on the device.

Task

Scroll to the page that contains the Sybase icon; then tap the icon to launch the application.
- Tap Setup Connection to enter Unwired Server or Relay Server connection information. Tap OK to acknowledge the message indicating that you enter the connection information from the Sybase page in the Settings application. From the home screen, select Settings > Sybase. Enter the connection information, then restart the application.
  Note: If switching from Demo mode to Live mode, you must tap Setup Connection before entering connection information in Sybase Settings.
- To enable the Sybase Mobile Workflow for SAP® Business Suite application within Mobile Sales, select Settings > Sybase, then tap On for Mobile Workflow. Tap Workflow in the tab bar to view the workflow functionality. See Sybase Mobile Workflow for SAP Business Suite Device User Guide for iOS.
Enter your Mobile Sales personal identification number (PIN).
Choose the number that you need to enter to start the Mobile Sales application. This PIN is a security measure to safeguard your company's CRM data. The PIN must be at least 4 digits.
- (First time/reinstallation) Create a PIN in the Password field, then verify it in the second field.
- (Second or subsequent logins) Enter the PIN in the Password field. Select Change Password to change the PIN. You can change the PIN once you enter the current PIN.
If you forget your PIN and do not enter the correct PIN after nine attempts, the Mobile Sales data is deleted from your device. To access the Mobile Sales application and your SAP CRM data, start the Mobile Sales application again, then create a new PIN. Proceed to the next step to create a new subscription to the SAP system.
Enter the SAP account and password.
(Optional) Select Language to subscribe to Mobile Sales data in a language different than the one set on the device.
Select Continue to complete the login process.

The Mobile Sales application begins synchronizing data with the SAP system. It can take up to 30 minutes or longer to perform the initial synchronization with the SAP system, depending on the data set size for your subscription. For best results, and to avoid reduced performance, wait until the initial data download is complete before starting or using the Mobile Sales application.

If you do not see data downloading from the SAP server, view the Sybase Settings log to verify your connection information is correct and that you are connected to the SAP system.

Once you start the Mobile Sales application, it is always online and connected to the SAP server. To use the Mobile Sales application offline, turn on Airplane Mode.