Once you install the Sybase Mobile Sales for SAP CRM application on your device, you can launch it and connect to the SAP system.
Prerequisites
Note: If you plan to run Mobile Sales in Demo mode for evaluation purposes, skip these instructions and refer to Running Mobile Sales in Demo Mode.
- Install Mobile Sales.
- Enter Sybase Settings connection information before starting the Mobile Sales application.
Task
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Scroll to the page that contains the Sybase icon, then tap to launch.
- Tap Setup Connection to enter the Unwired Server connection information. Tap OK to acknowledge the pop-up message indicating that you enter the connection information from the Sybase page in the iPhone Settings application. From the iPhone home screen, select . Enter the connection information, then restart the application.
- If you want to enable the Sybase Mobile Workflow for SAP® Business Suite application within Mobile Sales, select , then tap On for Mobile Workflow. Tap Workflow in the Tab bar to view the workflows. See Sybase Mobile Workflow for SAP Business Suite Device User Guide for iPhone.
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Enter your Mobile Sales personal identification number (PIN).
You choose the number that you need to enter to start the Mobile Sales application. This PIN is a security measure to safeguard your company's CRM data. The PIN must be at least 4 digits.
- (First time/reinstallation): Create a PIN in the Password field, then verify it in the second field.
- (Second or subsequent logins): Enter the PIN in the Password field. Select Change Password to change the PIN. You can change the PIN once you enter the current PIN.
If you forget your PIN and fail to enter the correct PIN after nine attempts, the Mobile Sales data is deleted from your device. To access the Mobile Sales application and your SAP CRM data, start the Mobile Sales application again, then create a new PIN. Proceed to the next step to create a new subscription to the SAP system.
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Enter the SAP account and password.
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(Optional) If you wish to view Mobile Sales labels and messages in a supported language other than the one set for the device, select Language.
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Select Continue to complete the login process.
The Mobile Sales application begins synchronizing data with the SAP system. The application home page appears after synchronization. It can take up to 30 minutes or longer to perform the initial synchronization with the SAP system, depending on the data set size for your subscription. For best results and to avoid reduced performance, wait until the initial data download is complete before starting or using the Mobile Sales application.
If you do not see data downloading from SAP server, verify your connection information is correct and that you are connected to the SAP system by viewing the Sybase Settings log.