Starting Sybase Mobile Sales for SAP CRM

Once you install the Sybase Mobile Sales for SAP CRM application on your device, you can launch it.

Prerequisites

Perform installation prerequisites. Be sure to indicate the connection settings for Unwired Server before launching the application, unless you are running the application in Demo mode.

Scroll to the page that contains the Sybase icon, then tap to launch.
- Tap Demo Application if you want to evaluate the application. Mobile Sales prepares the sample data. Restart the application to begin, and tap Demo Application again. Skip the rest of these steps.
- Tap Setup Connection to enter the Unwired Server connection information. Tap OK to acknowledge the pop-up message indicating that you enter the connection information from the Sybase page in the iPhone Settings application. From the iPhone home screen, select Settings > Sybase. Enter the connection information, then restart the application. Continue to the next step.
- If you want to enable the Sybase Mobile Workflow for SAP® Business Suite application within Mobile Sales, select Settings > Sybase, then tap On for Mobile Workflow. Tap Workflow in the Tab bar to view the workflows. See Sybase Mobile Workflow for SAP Business Suite User Guide for iPhone.
Enter the SAP account and password.
Select Language, then click Continue.

The Mobile Sales application begins synchronizing data with the SAP system. The application home page appears after synchronization. It can take up to 30 minutes or longer to perform the initial synchronization with the SAP system. For best results, do not attempt to start or use the Mobile Sales application until the initial data download is complete. Tap Notifications in the tab bar to view the arrival of new activities, leads, and opportunities.

If you do not see data downloading from SAP server, tap Notifications on the application home page to make sure you are receiving new notifications from the SAP server. If you enter the incorrect login information, the system creates an invalid credentials notification. If you see this notification, tap it. The application prompts you to log in again with the proper credentials. If you are not receiving new notifications, verify your connection information is correct and that you are connected to the SAP system. See Connection Settings.