Calling Sybase Technical Support

Learn about the information you have to have available if you call Sybase Technical Support for SySAM-related issues.

• The Sybase Unwired Platform error log.
  • <UnwiredPlatform_InstallDir>\Servers\UnwiredServer\logs\<server_name>-server.log
• The bootstrap log file that is created on license expiration, if it exists.
  • <UnwiredPlatform_InstallDir>\Servers\UnwiredServer\logs\bootstrap<randomNo>.log
• If Sybase Unwired Platform does not start, check the server’s properties file:
  • <UnwiredPlatform_InstallDir>\Servers\UnwiredServer\Repository\Instance\com\sybase\sup\server\SUPServer\sup.properties
• The license files (.lic extension) saved in the <UnwiredPlatform_InstallDir>\Servers\UnwiredServer\sysam-2.0\licenses directory on the machine running Unwired Server.
• Output from lmutil lmpath -status command. The lmutil program is located in the $SYBASE/SYSAM-2_0/licenses directory on the system where the SySAM license server is installed.
• If you are using a served license model:
  • The license files (.lic extension) saved in the $SYBASE/SYSAM-2_0/licenses directory of the license server.
  • The license server log file in the $SYBASE/SYSAM-2_0/log directory.