Troubleshooting Installation

Determine the cause of problems and apply the recommended solution.

Problem description Problem resolution

RSOE might not start automatically depending on how Unwired Server is started

 If you are using a relay server and want to restart Unwired Server, you must also restart the relay server outbound enabler (RSOE).
  • If you use the Start menu, a shortcut, or startmlsrv.bat to start Unwired Server, the RSOE service starts automatically.
  • If you use the Windows Services manager to start Unwired Server, the RSOE service does not start. Instead, start the RSOE service first, which automatically starts the Unwired Server service.

Unwired Servers do not shut down during uninstall process

 Shut down all Sybase products, Sybase processes, and associated third-party products and processes before launching the uninstaller.
Note: Shut down the consolidated database (CDB) before shutting down the Unwired Servers.
Cannot start an Unwired Platform component Make sure that all services are started for the installed components. See Starting and Stopping Sybase Unwired Platform Services Manually.

If a machine's network configuration changes, and the DNS server can no longer resolve the host and domain, the Unwired Server configuration no longer works. You will not be able to connect to an Unwired Server from Sybase Control Center, or either version of Unwired WorkSpace, and cannot run a previously built device application from an emulator.

Configure Unwired Server to use the valid domain name.
  1. Obtain the correct host and domain name. Open a command window and enter:ipconfig /all
  2. Modify config.bat to set the proper domain name in all the Unwired Server configuration files.
  3. Manually edit %SYBASE%\UAF-2_6\services\RMI\service-config.xml and modify the address property to reflect the new fully qualified host name. 
    <properties>
    <set-property property="address" value="supvm.mycompany.com" />
    <set-property property="port" value="9999" />
    <set-property property="timeout" value="43200" />
  </properties>

    Replace supvm with your host name and mycompany.com with your domain name.

  4. If the DNS server cannot resolve the fully qualified name and this server is accessed only locally, edit the c:\Windows\system32\drivers\etc\hosts file and add 127.0.0.1 to the current fully qualified name. You can add as many 127.0.0.1 entries as needed for each host and domain in which your machine works.
  5. Restart Sybase Unified Agent and Unwired Server.
  6. For Sybase Control Center, launch this Unwired Server console and log into the Unwired Server.
  7. For Unwired WorkSpace components only, launch Eclipse or Visual Studio, and modify the domain name in the connection profile for Unwired Server.

Cannot connect to Unwired Server from Unwired WorkSpace

 If the LDAP service is not started properly you will not be able to connect to Unwired Server from the development environment. If this happens:
  1. Access the Control Panel, and select Administrative Tools > Services > OpenDS.
  2. Check to make sure your LDAP service (OpenDS) is running.
  3. If the LDAP service is running, verify that the location of the LDAP service is your Sybase Unwired Platform installation directory.

Port number conflicts

 In this installation guide, see Port Number Reference in Postinstallation Tasks > Configuring Unwired Platform Components for information on which port numbers you can change after installation and how.

Created September 17, 2009. Send feedback on this help topic to Sybase Technical Publications: pubs@sybase.com