Known Issues with Installing, Uninstalling, and Upgrading

Learn about known SDK installation, uninstallation, and upgrade issues, and workarounds.

See the Sybase Unwired Platform Installation Guide for Sybase Mobile SDK for installation and information regarding the SDK.

Issue #Description
CR-665409
The installation program cannot run in graphical mode.
If the HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags registry key contains an entry that is the path of the installer binary (for example, C:\setup.exe), you see this error, and the installation fails:
The installer is unable to run in graphical mode. Try running the installer with the 
-console or -silent flag.

Workaround: Remove the installer binary path from the HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags registry key.

CR-590885
Uninstaller might not run on Windows Vista.

Sometimes, the uninstaller does not launch on Windows Vista. This may be caused by the operating system changing the launch command for the Unwired Platform uninstaller, preventing it from using its own JVM to start itself.

Workaround: Launch the uninstaller:

<jdk_installdir>\java -Dtemp.dir=%TEMP% -jar C:\Sybase\UnwiredPlatform\Uninstallers\UnwiredPlatform\uninstall.jar

When you uninstall or cancel out of uninstalling Unwired Platform, the Program Compatibility Assistant shows:

This program might not have uninstalled correctly.

Select This program uninstalled correctly instead of Uninstall with recommended settings.