Known Installation Issues for Adaptive Server Cluster Edition

Learn about known installer issues and workarounds. Known issues are listed in descending order of Change Request (CR) numbers.

CR #	Description
688101	Cannot start Sybase Central for Sybase IQ 15.4 after uninstalling Adaptive Server 15.7. If you have installed Adaptive Server Enterprise Edition 15.7 into the same directory as Sybase IQ 15.4 and then uninstall Adaptive Server, you cannot then start Sybase Central for IQ. This problem occurs because shared files are removed by Adaptive Server uninstaller. Workaround: Either: Back up the shared directory before uninstalling Adaptive Server and restore the missing files after Adaptive Server has been uninstalled, or, Reinstall Sybase IQ by choosing Custom mode and install only Sybase Central.
683486	Cannot use DBISQL from Sybase Central after installing RMP 15.2 and RMP 15.7. on top of Adaptive Server 15.7. Workaround: After installing Replication Server and RMP, reinstall DBISQL and Sybase Central (including the plug-in), using the Adaptive Server15.7 custom installation and selecting only those components to install. This replaces the Sybase Central plug-in with the newer version.
678912	Cannot use DBISQL from Sybase Central after installing RMP on top of Adaptive Server 15.7. Workaround: After installing Replication Server and RMP, reinstall DBISQL and Sybase Central (including the plug-in), using the Adaptive Server 15.7 custom installation and selecting only those components to install. This replaces the Sybase Central Plug-in with the newer version.
671351	Installing Adaptive Server 15.7 on top of Replication Agent™ 15.2 causes SySAM errors. Workaround: Before installing Adaptive Server 15.7, modify the SySAM file permissions to include write permissions.
611780	Installing Adaptive Server 15.5 Cluster Edition in the same directory as ECDA 15.0 ESD #2 and earlier versions results in errors. The Unified Agent does not start after this installation; and you cannot create a cluster from Sybase Central. Workaround: Sybase strongly recommends that you install the Adaptive Server Enterprise 15.5 Cluster Edition into its own directory. If you must install Adaptive Server 15.5 Cluster Edition in the same directory as ECDA 15.0, then: If you have installed ECDA 15.0 ESD #3 , you can install Adaptive Server 15.5 Cluster Edition on top of the ECDA installation. If you have an ECDA installation that is version 15.0 ESD #2 or earlier, you must: Uninstall the older ECDA version. Delete the $SYBASE/ua directory. Install Adaptive Server 15.5 Cluster Edition.
592553	On Linux, to run the installer in Chinese, Japanese, or Korean, you must install one of these RPM packages:. RedHat 5.x: fonts-chinese fonts-japanese fonts-korean SuSE 10.x: ttf-founder-traditional (Traditional Chinese) sazanami-fonts (Japanese) baekmuk-ttf (Korean)
590282	You cannot use the tab and arrow keys to navigate the Choose Product Features pane of the installation or uninstallation program. Workaround: Use the mouse to click in the Install or Uninstall window. This sets the focus on the window and allows you to navigate using your keyboard.
589483	If the df command stops responding, the installation stops responding before the pre-installation summary pane appears. Workaround: Identify the network file system (NFS) mounts that may have problems: `strace -e statfs, statfs64 df` Use the umount command to unmount an identified NFS mount: `umount -l <path>` Repeat the above steps until there are no more NFS mounts that have stopped responding. The umount command requires root permission. If the umount command unmounts the NFS, you may have to restart your machine.
588793	Installing Adaptive Server 15.5 and later versions that use Install Anywhere on older directories that have been installed with InstallShield Multiplatform can lead to incompatibility issues. These issues occur while using products installed with different installer technologies: If you install products using Install Anywhere or InstallShield Multiplatform on top of a product installed using the other installer, the same files included in both installers are silently overwritten by the later installation. If you run either the Install Anywhere or InstallShield Multiplatform uninstaller, the same files installed by both installers are removed without any indicating messages. Workaround: Do not install products that use Install Anywhere and products that use InstallShield Multiplatform in the same directory.
586169	gzip must be installed on the machine for installer to succeed. The installer reports: gzip: Not Found Workaround: Install gzip on your machine and make sure it is included in the path.
583979	The installer does not validate feature names specified in the response file when you install in silent mode. Workaround: Ensure that the specified feature names are correct.