If you encounter issues with Sybase ETL Server, you can contact Sybase Technical Support for assistance. Before you contact them:
Review the error text.
Review the log file.
Run it again with system trace enabled.
Verify the version and revision number as well as your machine ID using:
GridNode --version
Output:
GridNode 4.9.0.27537
Verify the available licenses using:
GridNode --licenses
Output:
GridNode (4.9.0.27537) Grid Node -------------------------------------------------- Product ID: SybaseETLServer Machine ID: 9TuA+igB6298Hys= SYSAM ID : 001111eb57f9 DISK_SERIAL_NUM=189e22a0 -------------------------------------------------- Install Date: Tuesday July 03 13:53:47 2009
-------------------------------------------------- File: sy_etl_server.license Product: Sybase ETL Server (SybaseETLServer) Version: 4.9 License: ETL Components 4.9(ETL_SERVER) Status: Valid
