Served License Deployment Models

Learn about license checkout problems for served licenses.

Possible Cause	Solution
The license server may not be running.	Verify that the license server is running by entering this command from the bin directory on the license server host: sysam status If the license server is not running, restart it.
The license server is running, but does not contain the desired license.	Enter the following command to determine if the license server is trying to grant a license for the licensed feature you are trying to use, where `feature_name` is the name of the separately licensed product feature for which the license server failed to check out a license: sysam status -f `feature_name` If the license is generated for one edition or license type, and the product configured to use another, go to SPDC or SMP and generate the correct licenses for your product or feature.
All licenses may be in use; that is no licenses are available for checkout.	If the output from `sysam status -f feature_name` indicates that there are no available licenses: Go to SPDC or SMP and generate additional licenses; or, If the product is using Floating License (FL) type licenses, you can shut down other instances of the product or feature you are using, running on other machines, to free licenses. See Controlling License Use with the SySAM Options File in the Sybase Software Asset Management (SySAM) 2 Users Guide.
Cannot connect to the license server	Ensure that the client can connect to both TCP/IP ports used by the license server. If there is a firewall, fix the ports used by both lmgrd and the SYBASE vendor daemon (the license server's constituent processes), and set up the firewall or VPN policies to allow access to both ports. The license server's SYBASE.log file shows the port numbers to be fixed:. 19:04:47 (lmgrd) lmgrd tcp-port 27010 19:04:47 (lmgrd) Starting vendor daemons ... 19:04:47 (lmgrd) Starting vendor daemon at port 27011 You can telnet from the client machine to check that the ports can be accessed: telnet keyserver 27010 telnet keyserver 27011 See Access Through A Firewall or VPN in the Sybase Software Asset Management (SySAM) 2 Users Guide.