Troubleshooting the Monitor

Problem Recommendation
When you press F5 to refresh the web browser window, you are required to log in to the Monitor. Enable JavaScript in your web browser.
You receive a network communication error when you try to connect to the Monitor. Start the Monitor. See Start the Monitor.
After upgrading to the latest version of Adobe Flash Player you continue to receive instructions to upgrade Adobe Flash Player.

Verify that the installed version Adobe Flash Player is supported by your operating system. The Monitor is backwards compatible with version 9 of Adobe Flash Player. To determine the correct version, visit: [external link] http://www.adobe.com/products/flashplayer/systemreqs/.

The Monitor is unable to start monitoring a SQL Anywhere database resource. Verify that the resource's password verification functions and login procedures allow the user sa_monitor_user to connect to the resource.
You are not receiving any alert emails.

Verify that the Monitor is properly configured to send emails and send a test email. See Enable the Monitor to send alert emails.

Verify that the alert emails from the Monitor are not being blocked by a virus scanner. See xp_startsmtp system procedure.

The number of unscheduled requests reported by the Monitor appears to be less than the actual number of unscheduled requests.

When collecting metrics about the number of unscheduled requests, the Monitor executes query on the resource. This query could be an unscheduled request.

Unscheduled queries are processed sequentially as they arrive. Therefore, if there are unscheduled requests when the Monitor attempts to execute its query, then this query must wait for the existing unscheduled requests to complete before it can execute.

As a result, when the Monitor collects the number of unscheduled requests, this number does not include the unscheduled requests that existed between the time when the Monitor issued its query and the query executed.

You are not receiving alerts when the database disk space surpasses the specified threshold.

Between Monitor collection intervals, it is possible for a database to exceed the specified disk space alert threshold and the amount of space available. In such a case, the database would stop responding before the Monitor could collect the disk usage metrics and issue an alert

If your database grows quickly, set the disk space alert threshold to a higher number so that you can receive an alert before the database runs out of space. See Types of metrics and alerts.

When you open the Monitor in a Firefox web browser from a non-English computer, the Monitor appears in English.

Firefox does not correctly use your computer's preferred locale. You can use Internet Explorer or try the following Firefox workaround:

  1. In Firefox, open a new tab.

  2. In the address bar, type the following:

    about:config

    Press Enter.

    If prompted, click I'll Be careful, I Promise!

  3. In the Filter field, type the following: 

    general.useragent.locale

  4. In the preference list, double-click general.useragent.locale.

  5. In the Enter String Value window, enter your locale. For example, type fr-FR for French, de-DE for German, zh-CN for Chinese, and ja-JP for Japanese.

  6. Click OK.

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