Installation troubleshooting

If you encounter errors during installation, invoke the InstallShield wizard with the -is:log option to record the installation errors in a log file. After the wizard runs, check the log file to view a record of the installation process.

You can record installation errors with the InstallShield wizard in either GUI or console mode (with or without a response file), and in silent mode.

Use the following procedure to record an installation log file with the InstallShield wizard in GUI mode.

To record an installation log file

Log in to the Sybase Replication Agent host machine using an operating system user account with authority to start, stop, and administer the Sybase Replication Agent instance (for example, the “sybase” user).
Close all non-essential applications, and minimize any open windows.
Insert the Sybase Replication Agent 15.0 distribution CD in the CD-ROM drive.

If the InstallShield GUI wizard starts automatically on a Microsoft Windows platform, click Cancel to exit the GUI wizard.
Open an operating system command window, and set the CD-ROM drive as the current drive.
Invoke the InstallShield wizard at the command prompt, using the -is:log option:
- On Microsoft Windows:
```
setupwin32 -log # @ALL -is:log RAX_err.log
```
  where RAX_err.log is the full path to the installation error log file you want to create.
- On UNIX:
```
./setup_type -log # @ALL -is:log RAX_err.log
```
  where:
  - setup_type is one of the following strings that corresponds to the UNIX platform type:
    - setupaix
    - setuphp11x
    - setupsolaris
    - setuplinux
  - RAX_err.log is the full path to the installation error log file you want to create.
You can use the -is:log option, along with the -console or -silent options, to record an installation log file in non-GUI wizard modes.
Follow the wizard prompts to install the Sybase Replication Agent software.

See “Installing with the GUI wizard” for a description of all of the wizard prompts.

InstallShield attempts to install the software, and creates an installation log file with the name you specified.
After the wizard exits, examine the contents of the installation log file and the log.txt file is in the installation directory to determine the cause of the errors.