Whenever Technical Support asks you to fax the error log to Sybase, fax the log from start-up to the error message in question. Be sure to include the following:
The lines just prior to start-up; for example:
kernel Adaptive Server Enterprise/12.5/SWR 9609 GA/P/Sun_svr4/OS 5.8 /main/1647/32-bit/FBO/Sat Jun 2 00:49:20 2001
All the lines between start-up and the error; for example:
Error 2559, Severity Level 16: Data page number 0781 is empty.
Any stack traces or unusual messages that occur near the error message in question.
When trace flag 3601 is turned on, Adaptive Server writes a stack trace to the error log every time an Adaptive Server error is raised. For troubleshooting purposes, Sybase Technical Support may ask you to turn on this trace flag. If they do, refer to “How to Start Adaptive Server with Trace Flags” in the Encyclopedia of Tasks chapter for instructions for turning on a trace flag.
