Problem: You are experiencing unpredictable behavior.
Solution: Verify that the Agent service works correctly. A problematic agent can display symptoms such as software detection issues, management issues, or connection issues. If you experience these symptoms, ensure that:
- The Sybase Unified Agent service is started. This service is a common agent used by many Sybase products and helps to manage Sybase components. If there is a problem with this service, you can also check the
<installation-dir>\ua\log\agent.log file to see what other information may help you correct agent service related issues.
- You are using the correct version of the agent. This information is often used by Technical Support to resolve issues. You may need to upgrade your agent.