Remote client cannot connect to Sybase IQ Agent [CR #563823]

When Sybase Central running on a remote client attempts to connect to the Sybase IQ Agent running on the server host, this error may be reported:

“Unable to connect to the IQ Agent on Server host
“<hostname>:<port_number>”

The root cause of this problem may be the configuration of the network, which incorrectly resolves the hostname to loopback IP address 127.0.0.1, rather than the real IP address. You can verify the source of the problem by running the command ping <hostname>, which returns an IP address. If the IP address returned is 127.0.0.1, rather than the real IP address of the host, then the network configuration is the problem.

To resolve this issue, ask your system administrator to change the network configuration, so that the hostname is resolved as the real IP address. On a UNIX system, you can edit the system file /etc/hosts, so that the hostname is resolved to the real IP address.