Known Installation Issues for Adaptive Server

Learn about known installer issues and workarounds. Known issues are listed in descending order of Change Request (CR) numbers.

CR #	Description
739572	A new Sybase Companion Server cannot be created under Microsoft Windows Cluster Server 2008 R2. On Windows 2008 R2 platform, Adaptive Server HA may fail to create Sybase Companion Server. The sp_companion configure fails with the message `HA Config Error: Unable to write cluster resource properties for ASE server '<name>' (operating system error 183).` Existing Companion Servers are not affected, only the creation of new Companion Servers. Workaround: This issue will be addressed in a subsequent EBF. A list of bug fixes is included in the cover letter for each EBF.
739079	Update of Adaptive Server returns "Arithmetic overflow occurred" error for database size check. If any system database is greater than 2GB, updating an Adaptive Server with the Adaptive Server installer, or updatease (on UNIX) or updatease.exe (on Windows) utility, will fail with the error "Arithmetic overflow occurred." Workaround: To update an Adaptive Server, manually run the updatease utility, or for Windows the updatease.exe utility with the `-k` argument. The `-k` option tells the utility to skip the database size check. The utilities are located here: UNIX – $SYBASE/ASE-15_0/bin/updatease Windows – %SYBASE%\ASE-15_0\bin\updatease.exe
736300	Replication Manager Plug-in (RMP) cannot be loaded after Adaptive Server is installed upon RMP Installing Adaptive Server and Sybase Central into the same directory as Replication Server and Replication Manager Plug-in can cause the Replication Manager Plug-in to not load properly. Workaround: Unset the `SYBASE_JRE7` environment variable that is set in the SYBASE {csh \| env \| sh} file before starting Sybase Central. Rather than unsetting the `SYBASE_JRE7` environment variable in the SYBASE file by commenting out the line, unset it on the command line in the same window that is used to start Sybase Central. This prevents other processes from being affected. Regardless of platform, do the following: Open a new window. Source the SYBASE file. Unset the SYBASE_JRE7 environment variable. See commands below. Execute the `runSybaseCentral` script. for C-Shell (SYBASE.csh): unsetenv SYBASE_JRE7 for Bourne Shell (SYBASE.sh): SYBASE_JRE7=export SYBASE_JRE7 for Bash(?) Shell (SYBASE.env): SYBASE_JRE7=
692496	Configuring tempdb device for HA When installing an Adaptive Server to be used in an HA configuration, the sp_companion stored procedure configure command may fail due to duplicate device names for the tempdbdev logical device. Workaround: Do not specify the "Tempdb Device" (set the value of this field to blank) when configuring the secondary server during ASE installation. If additional tempdb space is required on either server, log in to this server after installation is complete and use the alter database command to increase the size of tempdb. If additional disk space is required to allocate the tempdb database, use the disk init command to create a new database device for tempdb. If a new device is created, the logical device name should be unique between the two servers.
678698	When you execute isql in an installation where Replication Server 15.6 is installed on top of Adaptive Server 15.7, you see: `Could NOT locate the point entry of cs_locator_drop in libsybcs64.dll`. Workaround: Move <installed_directory>\OCS-15_0\dll, <installed_directory)\OCS-15_0\lib3p, and %SYBASE%\OCS-15_0\lib3p64 to the front of the %PATH% environment variable value. To do this, select Control Panel > System > Advanced tab, then click Environment Variables. In "System variables," select Path and click Edit. In "Variable value," find and paste the above directory names at the beginning of the variable.
671844	Cannot start Sybase Central if RMP 15.2 is installed on top of Adaptive Server 15.7. Workaround: Change the shortcut of Sybase Central in the start menu to point to scjview.exe under %SYBASE%\shared\Sybase Central 6.0.0\win64. Start Sybase Central, then manually register the RMP plug-in.
670146	In Adaptive Server 15.7 installations, a SySAM served license cannot be checked out if IPv6 is installed. Workaround: In the SySAM License Entry Panel, select Use previously deployed license server and replace the host name with the IPv4 address of the machine.
639623	Cannot Start Adaptive Server Interactive SQL from Sybase Central. If you install Replication Manager into the same directory as Adaptive Server, the Interactive SQL cannot start from Sybase Central, and issues: `Interactive SQL could not load the "SQL Anywhare plugin", its "saip11.jar" file has been removed or has been deleted.` You will not be able to connect to the databases handled by that plugin. Workaround: Before installing Replication Manager, rename shared/sybcentral600/scjview.sh toshared/sybcentral600/scjview.sh.save. After installing Replication Manager, rename shared/sybcentral600/scjview.sh.save back toshared/sybcentral600/scjview.sh. .
624167	When you install Adaptive Server 15.5 ESD #1 or later versions in a non-English environment, the default installation type is Custom rather than Typical. Workaround: Use the Custom option. If you select Typical, the Additional Language Modules component is not installed, and some messages may not be localized.
588793	Installing Adaptive Server 15.5 and later versions that use Install Anywhere on older directories that have been installed with InstallShield Multiplatform can lead to incompatibility issues. These issues occur while using products installed with different installer technologies: If you install products using Install Anywhere or InstallShield Multiplatform on top of a product installed using the other installer, the same files included in both installers are silently overwritten by the later installation. If you run either the Install Anywhere or InstallShield Multiplatform uninstaller, the same files installed by both installers are removed without any indicating messages. Workaround: Do not install products that use Install Anywhere and products that use InstallShield Multiplatform in the same directory.
583979	The installer does not validate feature names specified in the response file when you install in silent mode. Workaround: Ensure that the specified feature names are correct.