This chapter tells you how to identify and resolve problems that occur when you install an ECDA product. Also, it describes several diagnostic tools that you can use.

If you try the suggested methods described in this chapter and still have problems, notify your company’s contact person for Sybase. Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support or the Sybase subsidiary in your area.

In general, there are several sources from which error messages can be generated, including:

• ECDA

• Open Client and Open Server

• Network

• Target database

• ODBC drivers (not supplied by ECDA)