Identify and resolve problems that occur when you install a DirectConnect product. You can use the diagnostic tools provided to resolve problems.
If you try the suggested methods and still have problems, notify your company’s contact person for Sybase. Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support or the Sybase subsidiary in your area.
In general, there are several sources from which error messages can be generated, including: