SySAM Troubleshooting

This topic describes possible problems with SySAM licenses.

Read this topic if you experience problems with SySAM licensing. The information might help you resolve the issues, or to collect information that Technical Support can use to diagnose them. You can find more information about SySAM licensing on the SySAM Web site at http://www.sybase.com/sysam and in the SySAM Infocenter at http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.help.sysam.22/title.htm.

Logging SySAM information

To enable logging, add an entry to the IM.INI file with the following format:

[pb]
LogSySAM = N

N can be any of these values:

The SySAM log file, IM125_sysam.log, contains status information from the development environment, the details of the current license, and information from the SySAM API, if you set the SySAMTrace value in IM.INI. Technical Support might ask you to set these values if you experience license problems.

The SySAM log file is saved in the same directory as other writeable files for individual users, such as initialization files. See What the Setup Program Does for the location of this directory on various Windows systems.

Two additional files, im125_sysam.properties and IM125.lic, are installed in the directory for individual users. These files contain information that might be useful to Technical Support. Do not edit these files unless directed to do so by Technical Support.

Served license issue

If you enter an unqualified server name, such as myserver, as the license server name, the server name might not be found. Try a fully qualified name, such as myserver.mydomain.com.