Determine the cause of problems and apply the recommended solution.
To determine the cause of an error, first look in the log file of the utility being used, to identify the task the utility was performing when it failed. Then check the server error log.
This table lists possible causes and solutions for common problems that you might encounter during a first-time installation or upgrade. If you continue to have problems, retry the installation or upgrade.
If the installation program or srvbuild unexpectedly quits, or if you cannot correct the problem, see the Error Messages and Troubleshooting Guide.
Problem | Solution |
---|---|
The installation program cannot start Adaptive Server. |
|
After upgrading Adaptive Server, srvbuild does not run. |
Exit and restart srvbuild. |
The installation program cannot connect to the upgraded Adaptive Server. | Exit and restart srvbuild. |